/* XPIPS Support Console — industrial/utilitarian dark ops UI */
:root {
  --bg: #0c0f10;
  --bg2: #101416;
  --panel: #141a1c;
  --elev: #1a2225;
  --line: #232c2f;
  --line2: #2f3a3e;
  --ink: #e7eded;
  --muted: #8b9a9c;
  --faint: #5e6d70;
  --brand: #c6f24e;
  --brand-dim: #a4cf3a;
  --ok: #46d18a;
  --ok-bg: rgba(70, 209, 138, 0.12);
  --warn: #f2b34c;
  --warn-bg: rgba(242, 179, 76, 0.12);
  --bad: #ff6058;
  --bad-bg: rgba(255, 96, 88, 0.12);
  --info: #64b0ff;
  --info-bg: rgba(100, 176, 255, 0.12);
  --mono: "IBM Plex Mono", ui-monospace, "SF Mono", Menlo, monospace;
  --sans: "IBM Plex Sans", system-ui, -apple-system, "Segoe UI", sans-serif;
  --radius: 10px;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
  background: var(--bg);
  color: var(--ink);
  font: 14px/1.55 var(--sans);
  -webkit-font-smoothing: antialiased;
}
.hidden { display: none !important; }
button { font-family: inherit; cursor: pointer; }
input, textarea, select { font-family: inherit; }
a { color: var(--info); }
.eyebrow, .lab { font: 600 10.5px/1 var(--mono); letter-spacing: 0.14em; text-transform: uppercase; color: var(--faint); }

/* ── Login ─────────────────────────────────────────────────────────── */
.login {
  min-height: 100%;
  display: grid;
  place-items: center;
  background: radial-gradient(1000px 500px at 50% -10%, rgba(198, 242, 78, 0.06), transparent 60%), var(--bg);
  padding: 24px;
}
.login-card {
  width: 340px;
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: 14px;
  padding: 28px 26px 24px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.login-brand { font-weight: 700; font-size: 18px; display: flex; align-items: center; gap: 9px; letter-spacing: -0.01em; }
.login-brand em { color: var(--brand); font-style: normal; }
.mark { width: 12px; height: 12px; border-radius: 3px; background: var(--brand); box-shadow: 0 0 0 4px rgba(198, 242, 78, 0.16); }
.login-sub { color: var(--muted); margin: -4px 0 8px; font-size: 13px; }
.login-card label { display: flex; flex-direction: column; gap: 5px; font: 600 11px/1 var(--mono); letter-spacing: 0.1em; text-transform: uppercase; color: var(--muted); }
.login-card input {
  background: var(--bg2); border: 1px solid var(--line2); color: var(--ink);
  border-radius: 8px; padding: 10px 11px; font-size: 14px; font-family: var(--sans);
}
.login-card input:focus { outline: 2px solid var(--brand-dim); outline-offset: 0; border-color: transparent; }
.login-card button {
  margin-top: 6px; background: var(--brand); color: #16200a; border: 0; border-radius: 8px;
  padding: 11px; font-weight: 700; font-size: 14px;
}
.login-card button:hover { background: var(--brand-dim); }
.login-err { color: var(--bad); font-size: 12.5px; min-height: 16px; }

/* ── App shell ─────────────────────────────────────────────────────── */
.app { display: grid; grid-template-columns: 236px 1fr; grid-template-rows: 56px auto auto 1fr; height: 100%; }
.side {
  grid-row: 1 / 5; background: var(--bg2); border-right: 1px solid var(--line);
  display: flex; flex-direction: column; padding: 16px 12px;
}
.logo { font-weight: 700; font-size: 16px; padding: 6px 8px 16px; display: flex; flex-direction: column; }
.logo span { font: 600 10px/1 var(--mono); letter-spacing: 0.18em; text-transform: uppercase; color: var(--brand-dim); margin-top: 4px; }
.nav { display: flex; flex-direction: column; gap: 2px; flex: 1; }
.nav button {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  background: transparent; border: 0; color: var(--muted); text-align: left;
  padding: 9px 10px; border-radius: 8px; font-size: 13.5px; font-weight: 500;
}
.nav button:hover { background: var(--elev); color: var(--ink); }
.nav button.active { background: var(--elev); color: var(--ink); box-shadow: inset 2px 0 0 var(--brand); }
.nav .badge {
  font: 600 11px/1 var(--mono); background: var(--line2); color: var(--ink);
  min-width: 20px; text-align: center; padding: 3px 6px; border-radius: 20px;
}
.nav button.active .badge { background: var(--brand); color: #16200a; }
.side-foot { border-top: 1px solid var(--line); padding-top: 12px; display: flex; flex-direction: column; gap: 8px; }
.who { font-size: 12.5px; color: var(--muted); }
.ghost { background: transparent; border: 1px solid var(--line2); color: var(--muted); border-radius: 7px; padding: 7px; font-size: 12.5px; }
.ghost:hover { color: var(--ink); border-color: var(--faint); }

.top { grid-column: 2; grid-row: 1; display: flex; align-items: center; gap: 14px; padding: 0 20px; border-bottom: 1px solid var(--line); background: var(--bg2); }
.modeswitch { background: var(--elev); border: 1px solid var(--line2); color: var(--ink); border-radius: 7px; padding: 6px 8px; font: 600 11px/1 var(--mono); letter-spacing: 0.04em; }
.safebanner { grid-column: 2; grid-row: 2; display: flex; align-items: center; gap: 10px; padding: 9px 20px; font-size: 12.5px; font-weight: 500; background: var(--warn-bg); border-bottom: 1px solid rgba(242, 179, 76, 0.3); color: #f2c987; }
.safebanner b { color: var(--warn); font: 600 11px/1 var(--mono); letter-spacing: 0.08em; text-transform: uppercase; }
.livebanner { grid-column: 2; grid-row: 3; }
.spacer { flex: 1; }
.mode-pill, .or-balance, .mailbox { font: 600 11px/1 var(--mono); letter-spacing: 0.08em; text-transform: uppercase; color: var(--muted); display: flex; gap: 6px; align-items: center; }
.mode-pill b { color: var(--brand); }
.mode-pill.auto b { color: var(--ok); }
.mode-pill.draft b { color: var(--warn); }
.mailbox { color: var(--faint); text-transform: none; letter-spacing: 0; }
.or-balance b { color: var(--ink); }
.btn { background: var(--elev); border: 1px solid var(--line2); color: var(--ink); border-radius: 8px; padding: 8px 13px; font-size: 13px; font-weight: 600; }
.btn:hover { border-color: var(--brand-dim); }
.btn.primary { background: var(--brand); color: #16200a; border-color: var(--brand); }
.btn.primary:hover { background: var(--brand-dim); }
.btn.danger { color: var(--bad); }
.btn.danger:hover { border-color: var(--bad); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }

.main { grid-column: 2; grid-row: 4; overflow: auto; padding: 22px 24px 60px; }
.loading { color: var(--muted); padding: 40px; text-align: center; }
.view-head { display: flex; align-items: baseline; gap: 12px; margin-bottom: 18px; }
.view-head h1 { font-size: 19px; margin: 0; letter-spacing: -0.01em; }
.view-head .count { font: 600 12px/1 var(--mono); color: var(--faint); }
.empty { color: var(--muted); background: var(--panel); border: 1px dashed var(--line2); border-radius: var(--radius); padding: 34px; text-align: center; }

/* ── Stat tiles ────────────────────────────────────────────────────── */
.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 20px; }
.tile { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; }
.tile .n { font: 700 26px/1 var(--mono); letter-spacing: -0.01em; }
.tile .l { margin-top: 5px; }
.tile.bad .n { color: var(--bad); }
.tile.ok .n { color: var(--ok); }
.tile.warn .n { color: var(--warn); }

/* ── Review cards ──────────────────────────────────────────────────── */
.card { position: relative; background: var(--panel); border: 1px solid var(--line); border-radius: 12px; margin-bottom: 16px; overflow: hidden; }
.card > .rail { position: absolute; left: 0; top: 0; bottom: 0; width: 3px; }
.rail.held { background: var(--warn); } .rail.bug { background: var(--bad); } .rail.ok { background: var(--ok); } .rail.plain { background: var(--line2); }
.card-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0; }
@media (max-width: 900px) { .card-grid { grid-template-columns: 1fr; } }
.col { padding: 16px 18px; min-width: 0; }
.col.reply { border-left: 1px solid var(--line); }
@media (max-width: 900px) { .col.reply { border-left: 0; border-top: 1px solid var(--line); } }
.chead { display: flex; align-items: center; gap: 8px; margin-bottom: 8px; flex-wrap: wrap; }
.from { font-weight: 600; font-size: 14px; }
.subj { color: var(--muted); font-size: 13px; margin: 2px 0 8px; }
.acct { font: 500 12px/1.4 var(--mono); color: var(--ok); background: var(--ok-bg); border: 1px solid rgba(70, 209, 138, 0.25); padding: 4px 8px; border-radius: 6px; display: inline-block; margin-bottom: 8px; }
.acct.none { color: var(--faint); background: transparent; border-color: var(--line2); }
.summary { font-size: 12.5px; color: #d3dbdb; background: var(--bg2); border-left: 2px solid var(--info); padding: 6px 10px; border-radius: 0 6px 6px 0; margin: 2px 0 9px; }
.summary .lab { margin-right: 6px; color: var(--info); }
.acctlist { display: flex; flex-direction: column; gap: 5px; margin: 2px 0 10px; }
.acctrow { display: flex; align-items: center; gap: 8px; font-size: 12px; }
.acctrow code { font: 600 12px var(--mono); color: var(--ink); background: var(--bg2); border: 1px solid var(--line); padding: 2px 6px; border-radius: 5px; }
.acctrow .ap { color: var(--muted); flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.acctrow .st { font: 600 10px/1 var(--mono); text-transform: uppercase; letter-spacing: 0.04em; padding: 3px 7px; border-radius: 20px; border: 1px solid var(--line2); color: var(--muted); white-space: nowrap; }
.acctrow .st.breached { color: var(--bad); border-color: rgba(255, 96, 88, 0.3); background: var(--bad-bg); }
.acctrow .st.passed { color: var(--ok); border-color: rgba(70, 209, 138, 0.3); background: var(--ok-bg); }
.acctrow .st.active { color: var(--info); border-color: rgba(100, 176, 255, 0.3); background: var(--info-bg); }
.acctrow.more { color: var(--faint); font-size: 11px; }
.callout.info { background: var(--info-bg); border-color: rgba(100, 176, 255, 0.3); color: #a9d0ff; }
.mailbody { white-space: pre-wrap; word-break: break-word; font-size: 12.5px; line-height: 1.5; color: #c4cece; background: var(--bg2); border: 1px solid var(--line); border-radius: 8px; padding: 11px 12px; max-height: 220px; overflow: auto; }
.reply textarea { width: 100%; min-height: 190px; resize: vertical; background: var(--bg2); border: 1px solid var(--line2); color: var(--ink); border-radius: 8px; padding: 11px 12px; font: 13px/1.55 var(--sans); }
.reply textarea:focus { outline: 2px solid var(--brand-dim); border-color: transparent; }
.subjinput { width: 100%; background: var(--bg2); border: 1px solid var(--line); color: var(--muted); border-radius: 7px; padding: 7px 10px; font: 12.5px var(--mono); margin-bottom: 8px; }
.callout { font-size: 12px; line-height: 1.4; padding: 8px 11px; border-radius: 8px; margin: 8px 0; border: 1px solid; }
.callout.bad { background: var(--bad-bg); border-color: rgba(255, 96, 88, 0.3); color: #ff9089; }
.callout.warn { background: var(--warn-bg); border-color: rgba(242, 179, 76, 0.3); color: #f2c987; }
.actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; align-items: center; }
.reasons { font: 500 11px/1.5 var(--mono); color: var(--faint); margin-top: 10px; }

/* comments */
.comments { margin-top: 12px; border-top: 1px solid var(--line); padding-top: 10px; }
.comment { font-size: 12.5px; color: var(--muted); padding: 5px 0; }
.comment b { color: var(--ink); }
.comment .meta { color: var(--faint); font: 500 10.5px/1 var(--mono); }
.commentrow { display: flex; gap: 8px; margin-top: 8px; }
.commentrow input { flex: 1; background: var(--bg2); border: 1px solid var(--line2); color: var(--ink); border-radius: 7px; padding: 8px 10px; font-size: 12.5px; }

/* chips */
.chip { font: 600 11px/1 var(--mono); letter-spacing: 0.02em; padding: 4px 8px; border-radius: 20px; border: 1px solid var(--line2); color: var(--muted); white-space: nowrap; }
.chip.cat { color: var(--info); border-color: rgba(100, 176, 255, 0.3); background: var(--info-bg); }
.chip.ok { color: var(--ok); border-color: rgba(70, 209, 138, 0.3); background: var(--ok-bg); }
.chip.warn { color: var(--warn); border-color: rgba(242, 179, 76, 0.3); background: var(--warn-bg); }
.chip.bad { color: var(--bad); border-color: rgba(255, 96, 88, 0.3); background: var(--bad-bg); }

/* ── Settings lists (context / forbidden) ─────────────────────────── */
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: 12px; padding: 18px; margin-bottom: 18px; }
.panel h2 { font-size: 15px; margin: 0 0 4px; }
.panel .hint { color: var(--muted); font-size: 12.5px; margin: 0 0 14px; }
.formrow { display: flex; gap: 8px; flex-wrap: wrap; align-items: flex-end; }
.formrow .field { display: flex; flex-direction: column; gap: 5px; }
.formrow input, .formrow select, .formrow textarea { background: var(--bg2); border: 1px solid var(--line2); color: var(--ink); border-radius: 7px; padding: 8px 10px; font-size: 13px; }
.formrow input[type="text"] { min-width: 240px; }
.list { display: flex; flex-direction: column; gap: 8px; margin-top: 14px; }
.rowitem { display: flex; align-items: center; gap: 12px; background: var(--bg2); border: 1px solid var(--line); border-radius: 9px; padding: 10px 12px; }
.rowitem.expired { opacity: 0.5; }
.rowitem .txt { flex: 1; font-size: 13px; }
.rowitem .sub { font: 500 11px/1.4 var(--mono); color: var(--faint); }
.rowitem .x { background: transparent; border: 0; color: var(--faint); font-size: 18px; line-height: 1; padding: 4px 8px; border-radius: 6px; }
.rowitem .x:hover { color: var(--bad); background: var(--bad-bg); }

/* audit */
.audit { font: 12px/1.6 var(--mono); color: var(--muted); }
.audit .t { color: var(--faint); }

/* ── Ticket inbox (split-pane) ─────────────────────────────────────── */
.toolbar { display: flex; gap: 12px; align-items: center; margin-bottom: 14px; flex-wrap: wrap; }
.search { flex: 1; min-width: 220px; max-width: 420px; background: var(--bg2); border: 1px solid var(--line2); color: var(--ink); border-radius: 8px; padding: 9px 12px; font-size: 13px; }
.search:focus { outline: 2px solid var(--brand-dim); border-color: transparent; }
.fpills { display: flex; gap: 6px; flex-wrap: wrap; }
.fpill { background: var(--panel); border: 1px solid var(--line2); color: var(--muted); border-radius: 20px; padding: 6px 12px; font-size: 12.5px; font-weight: 600; }
.fpill b { color: var(--faint); font: 600 11px var(--mono); margin-left: 3px; }
.fpill.on { background: var(--elev); color: var(--ink); border-color: var(--brand-dim); }
.fpill.on b { color: var(--brand); }
.fpill.p1.on { border-color: var(--bad); } .fpill.p1.on b { color: var(--bad); }
.inbox { display: grid; grid-template-columns: 340px 1fr; gap: 16px; align-items: start; }
@media (max-width: 980px) { .inbox { grid-template-columns: 1fr; } }
.tlist { display: flex; flex-direction: column; gap: 6px; max-height: calc(100vh - 210px); overflow: auto; padding-right: 2px; }
.trow { text-align: left; background: var(--panel); border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; cursor: pointer; display: flex; gap: 10px; align-items: flex-start; }
.trow:hover { border-color: var(--line2); background: var(--elev); }
.trow.sel { border-color: var(--brand-dim); background: var(--elev); box-shadow: inset 3px 0 0 var(--brand); }
.trow-main { display: flex; flex-direction: column; gap: 3px; min-width: 0; flex: 1; }
.trow-top { display: flex; align-items: center; gap: 7px; }
.avatar { width: 32px; height: 32px; border-radius: 50%; flex: none; display: inline-flex; align-items: center; justify-content: center; font: 700 12px var(--mono); color: #fff; border: 1px solid transparent; letter-spacing: 0.02em; margin-top: 2px; }
.dtoolbar { display: flex; flex-wrap: wrap; align-items: center; gap: 10px 12px; padding: 13px 18px; border-bottom: 1px solid var(--line); background: var(--bg2); }
.dwho { flex-basis: 200px; }
.dtoolbar .avatar { width: 36px; height: 36px; font-size: 13px; }
.dwho { flex: 1; min-width: 0; }
.dwho .from { font-weight: 650; font-size: 14px; }
.demail { color: var(--faint); font: 500 12px var(--mono); }
.dsub { color: var(--muted); font-size: 12.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.dactions { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; justify-content: flex-end; }
.tpscore { font: 600 12.5px var(--mono); color: var(--brand); margin-left: 8px; }
.tpdist { display: flex; gap: 6px; margin: 2px 0 10px; align-items: center; flex-wrap: wrap; }
.tpd { font: 600 11px var(--mono); padding: 3px 8px; border-radius: 12px; border: 1px solid var(--line2); color: var(--muted); }
.tpd.bad { color: var(--bad); border-color: rgba(255, 96, 88, 0.3); background: var(--bad-bg); }
.tpd.warn { color: var(--warn); border-color: rgba(242, 179, 76, 0.3); background: var(--warn-bg); }
.tpd.ok { color: var(--ok); border-color: rgba(70, 209, 138, 0.3); background: var(--ok-bg); }

/* ── Single-column detail (HeroUI-inspired) ────────────────────────── */
.dbody { padding: 16px 20px 20px; display: flex; flex-direction: column; gap: 10px; }
.dgrid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
@media (max-width: 900px) { .dgrid { grid-template-columns: 1fr; } }
.dpanel { background: var(--bg2); border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; min-width: 0; }
.dpanel .eyebrow { margin-bottom: 8px; }
.dpanel .acctlist { margin-bottom: 0; }
.dpanel .t360 { margin: 10px 0 0; border: 0; padding: 10px 0 0; border-top: 1px solid var(--line); border-radius: 0; background: transparent; }
.wrow { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; padding: 6px 0; font-size: 12.5px; }
.wrow + .wrow { border-top: 1px solid var(--line); }
.wamt { font: 600 13px var(--mono); color: var(--ink); }
.wnotes { flex-basis: 100%; color: var(--warn); font-size: 12px; line-height: 1.45; background: var(--warn-bg); border: 1px solid rgba(242, 179, 76, 0.25); border-radius: 8px; padding: 7px 10px; margin-top: 4px; }
.replysec { border-top: 1px solid var(--line); padding-top: 12px; margin-top: 4px; display: flex; flex-direction: column; gap: 8px; }
.replysec .replybox { min-height: 170px; }
details.diag { font: 11.5px var(--mono); color: var(--faint); }
details.diag summary { cursor: pointer; user-select: none; color: var(--faint); }
details.diag summary:hover { color: var(--muted); }
details.diag div { margin-top: 4px; line-height: 1.5; }
.tfrom { font-weight: 600; font-size: 13px; color: var(--ink); flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ttime { font: 500 10.5px var(--mono); color: var(--faint); white-space: nowrap; }
.tsubj { font-size: 12.5px; color: #c2cccc; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tsnip { font-size: 11.5px; color: var(--faint); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tmeta { display: flex; gap: 5px; align-items: center; margin-top: 3px; }
.chip.sm { font-size: 10px; padding: 2px 7px; }
.mini { font: 700 10px var(--mono); padding: 2px 6px; border-radius: 10px; }
.mini.bad { color: var(--bad); background: var(--bad-bg); }
.mini.warn { color: var(--warn); background: var(--warn-bg); }
.pdot { width: 9px; height: 9px; border-radius: 50%; flex: none; }
.pdot.p1 { background: var(--bad); box-shadow: 0 0 0 3px var(--bad-bg); }
.pdot.p2 { background: var(--warn); }
.pdot.p3 { background: var(--line2); }
.tdetail { min-width: 0; }
.tdetail .card { margin-bottom: 0; }
.btn.xs { padding: 3px 9px; font-size: 11.5px; margin-left: 6px; }
.tp-cands { margin: -4px 0 6px 40px; }
.invite { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; color: var(--muted); cursor: pointer; }
.invite input { accent-color: var(--brand); }
.t360 { background: var(--bg2); border: 1px solid var(--line); border-radius: 9px; padding: 11px 13px; margin: 0 0 10px; }
.t360grid { display: flex; flex-direction: column; gap: 6px; font-size: 12.5px; color: #c4cece; }
.t360grid .lab { margin-right: 6px; }
.digestgrid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 16px; font-size: 12.5px; color: var(--muted); }
.digestgrid b { color: var(--ink); font-variant-numeric: tabular-nums; }

/* ── Read receipts / unread state ──────────────────────────────────── */
.udot { width: 7px; height: 7px; border-radius: 50%; background: var(--brand); flex: none; box-shadow: 0 0 0 3px rgba(198, 242, 78, 0.14); }
.nav .udot { display: inline-block; margin-right: 7px; }
.nav button > span { display: inline-flex; align-items: center; }
.trow.unread { background: #151d20; border-color: var(--line2); }
.trow.unread .tfrom { color: #fff; font-weight: 700; }
.trow.unread .tsubj { color: var(--ink); font-weight: 550; }
.nav .badge.hot { background: var(--brand); color: #16200a; }

/* ── Ticket lifecycle timeline (received → drafted → read) ─────────── */
.tl { display: flex; flex-wrap: wrap; gap: 4px 8px; align-items: center; font: 500 11px/1.6 var(--mono); color: var(--faint); padding: 8px 18px; border-bottom: 1px solid var(--line); background: var(--bg2); }
.tl .sep { color: var(--line2); }
.tlstep b { color: var(--muted); font-weight: 600; }
.tlstep.ok { color: var(--muted); }
.tlstep.ok b { color: var(--ok); }
.tlstep i { font-style: normal; color: var(--faint); }

/* ── Keyboard hint ─────────────────────────────────────────────────── */
.kbdhint { margin-left: auto; font: 500 11px var(--mono); color: var(--faint); white-space: nowrap; }
.kbdhint kbd { background: var(--elev); border: 1px solid var(--line2); border-radius: 4px; padding: 1px 5px; font: 600 10px var(--mono); color: var(--muted); }

/* ── Sent & handled view ───────────────────────────────────────────── */
.sentrow { align-items: flex-start; }
.sentrow .receipt { margin-top: 3px; }
.sentrow .receipt b { color: var(--ink); }
details.reply-exp { margin-top: 6px; }
details.reply-exp summary { cursor: pointer; color: var(--info); font-size: 12px; user-select: none; }
details.reply-exp pre { white-space: pre-wrap; word-break: break-word; font: 12px/1.5 var(--sans); color: #c4cece; background: var(--bg2); border: 1px solid var(--line); border-radius: 8px; padding: 10px 12px; margin: 8px 0 0; max-height: 300px; overflow: auto; }

/* ── Live banner (persistent, all views) ───────────────────────────── */
.livebanner { display: flex; align-items: flex-start; gap: 12px; padding: 10px 20px; background: linear-gradient(90deg, rgba(198,242,78,0.08), transparent 70%); border-bottom: 1px solid var(--line); }
.lb-pulse { width: 8px; height: 8px; border-radius: 50%; background: var(--brand); margin-top: 5px; flex: none; box-shadow: 0 0 0 0 rgba(198,242,78,0.5); animation: pulse 2.4s infinite; }
@keyframes pulse { 0% { box-shadow: 0 0 0 0 rgba(198,242,78,0.45); } 70% { box-shadow: 0 0 0 7px rgba(198,242,78,0); } 100% { box-shadow: 0 0 0 0 rgba(198,242,78,0); } }
.lb-body { flex: 1; min-width: 0; }
.lb-head { font-size: 13px; font-weight: 650; color: var(--ink); display: flex; gap: 10px; align-items: baseline; flex-wrap: wrap; }
.lb-meta { font: 500 10px/1 var(--mono); letter-spacing: 0.06em; text-transform: uppercase; color: var(--faint); }
.lb-list { margin: 4px 0 0; padding: 0 0 0 16px; display: flex; flex-wrap: wrap; gap: 2px 22px; }
.lb-list li { font-size: 12px; color: var(--muted); list-style: none; position: relative; }
.lb-list li::before { content: "▸"; color: var(--brand-dim); position: absolute; left: -14px; }
.lb-open { background: transparent; border: 1px solid var(--line2); color: var(--muted); border-radius: 7px; padding: 5px 10px; font: 600 11px var(--mono); white-space: nowrap; flex: none; }
.lb-open:hover { color: var(--ink); border-color: var(--brand-dim); }

/* ── Live tab ───────────────────────────────────────────────────────── */
.livegrid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
@media (max-width: 960px) { .livegrid { grid-template-columns: 1fr; } }
.panel.situation.on { border-color: rgba(198,242,78,0.35); box-shadow: inset 3px 0 0 var(--brand); }
.sit-top { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; }
.sit-top h2 { display: flex; align-items: center; gap: 9px; }
.sit-actions { display: flex; gap: 6px; }
.sit-head { font-size: 15px; font-weight: 650; color: var(--ink); margin: 6px 0; }
.sit-list { margin: 6px 0 0; padding-left: 18px; display: flex; flex-direction: column; gap: 4px; }
.sit-list li { color: #d3dbdb; font-size: 13px; }
.sit-empty { color: var(--faint); font-size: 13px; padding: 8px 0; }
.sit-edit { margin-top: 12px; display: flex; flex-direction: column; gap: 8px; }
.sit-edit .replybox { min-height: 120px; }
.ok-inline { color: var(--ok); } .warn-inline { color: var(--warn); }
.wa-dot { width: 9px; height: 9px; border-radius: 50%; display: inline-block; margin-left: 6px; background: var(--faint); }
.wa-dot.connected { background: var(--ok); box-shadow: 0 0 0 3px var(--ok-bg); }
.wa-dot.qr, .wa-dot.connecting { background: var(--warn); }
.wa-dot.error, .wa-dot.logged_out, .wa-dot.disconnected { background: var(--bad); }
.wa-qr { width: 220px; height: 220px; border-radius: 10px; border: 6px solid #fff; background: #fff; margin: 6px 0 8px; }
.feed { display: flex; flex-direction: column; gap: 8px; max-height: 460px; overflow: auto; }
.feeditem { display: flex; gap: 10px; align-items: flex-start; background: var(--bg2); border: 1px solid var(--line); border-radius: 9px; padding: 9px 11px; }
.feeditem .txt { flex: 1; min-width: 0; font-size: 12.5px; color: #c4cece; }
.feeditem .txt b { color: var(--ink); }
.feeditem .ftime { font: 500 10.5px var(--mono); color: var(--faint); white-space: nowrap; }
.src { font: 700 9.5px/1 var(--mono); text-transform: uppercase; letter-spacing: 0.06em; padding: 3px 6px; border-radius: 5px; flex: none; margin-top: 1px; }
.src-whatsapp { color: #25d366; background: rgba(37,211,102,0.12); }
.src-slack { color: #e01e5a; background: rgba(224,30,90,0.12); }
.src-manual { color: var(--info); background: var(--info-bg); }
.src-telegram { color: #2aabee; background: rgba(42,171,238,0.12); }
.src-other { color: var(--muted); background: var(--elev); }
code { font: 12px var(--mono); background: var(--bg2); border: 1px solid var(--line); border-radius: 4px; padding: 1px 5px; color: #c4cece; }

/* ── Assignment ─────────────────────────────────────────────────────── */
.btn.assigned { color: var(--info); border-color: rgba(100,176,255,0.4); }
.btn.assigned.me { color: var(--brand); border-color: var(--brand-dim); }
.asgn { font: 700 10px var(--mono); color: var(--info); background: var(--info-bg); padding: 2px 6px; border-radius: 10px; }
.asgn.me { color: var(--brand); background: rgba(198,242,78,0.12); }

/* ── Composer snippet menu ──────────────────────────────────────────── */
.replyhead { display: flex; align-items: center; justify-content: space-between; }
.snipwrap { position: relative; }
.snipmenu { position: absolute; right: 0; top: 28px; z-index: 30; width: 320px; max-height: 320px; overflow: auto; background: var(--elev); border: 1px solid var(--line2); border-radius: 10px; padding: 6px; box-shadow: 0 12px 30px rgba(0,0,0,0.4); display: flex; flex-direction: column; gap: 2px; }
.snipmenu button { text-align: left; background: transparent; border: 0; color: var(--ink); border-radius: 7px; padding: 8px 10px; display: flex; flex-direction: column; gap: 2px; }
.snipmenu button:hover { background: var(--panel); }
.snipmenu button b { font-size: 12.5px; }
.snipmenu button span { font-size: 11px; color: var(--faint); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.iconbtn { padding: 8px 11px; }

/* ── Modal overlay (keyboard help) ──────────────────────────────────── */
.overlay { position: fixed; inset: 0; background: rgba(6,9,10,0.66); display: grid; place-items: center; z-index: 100; padding: 24px; }
.modal { width: 420px; max-width: 100%; background: var(--panel); border: 1px solid var(--line2); border-radius: 14px; padding: 20px 22px; }
.modal-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 12px; }
.modal-head h2 { margin: 0; font-size: 16px; }
.modal-head .x { background: transparent; border: 0; color: var(--faint); font-size: 22px; line-height: 1; padding: 2px 8px; border-radius: 6px; }
.modal-head .x:hover { color: var(--ink); }
.kbdtable { width: 100%; border-collapse: collapse; }
.kbdtable td { padding: 6px 4px; font-size: 13px; color: var(--muted); border-bottom: 1px solid var(--line); }
.kbdtable td:first-child { width: 130px; }
.kbdtable kbd { background: var(--elev); border: 1px solid var(--line2); border-radius: 5px; padding: 2px 7px; font: 600 11px var(--mono); color: var(--ink); }

/* toast */
.toast { position: fixed; bottom: 22px; left: 50%; transform: translateX(-50%) translateY(20px); background: var(--elev); border: 1px solid var(--line2); color: var(--ink); padding: 11px 18px; border-radius: 10px; font-size: 13px; opacity: 0; pointer-events: none; transition: 0.25s; z-index: 50; }
.toast.show { opacity: 1; transform: translateX(-50%) translateY(0); }
.toast.bad { border-color: var(--bad); color: #ff9089; }
.toast.ok { border-color: var(--ok); }
@media (prefers-reduced-motion: reduce) { * { transition: none !important; } }